Crescent Health is a trading name of Dr Salman Waqar Ltd (Company No. 12098672). ICO registration: ZA535301.
Appointments are delivered by Crescent Health and scheduled through Prime Medicare Ltd using their secure clinical system. Prime Medicare Ltd is a CQC-registered organisation (1-14136364132) and provides clinical governance and platform services that support safe delivery of care. Appointment emails, invoices, payment links, and some correspondence may come from Prime Medicare.
Dr Salman Waqar Ltd and Prime Medicare Ltd act as data controllers for different parts of the service. We will share your data with Prime Medicare and their authorised third parties as needed to deliver care, provide booking and clinical platform functionality, and meet clinical governance and regulatory requirements.
Clinical policies and governance documents relating to the platform are provided through Prime Medicare and can be requested via Prime on enquiry.
We aim to provide a high-quality service, but we reserve the right to decline, pause, or stop services where it is not clinically appropriate, not practicable, outside scope, or where behaviour is abusive or unsafe.
The free GP Discovery Call is not a triage service and does not provide urgent or emergency assessment.
In some situations, we may recommend (or request) that you are seen in person, or that an in-clinic follow-up is arranged, where this is needed for safe care (for example, where examination, measurements, or bedside checks are required).
Booking, confirmations, cancellations, rescheduling and refunds
How bookings are confirmed
Booking an appointment online places a request and provisionally holds the selected slot while we review clinician availability. We aim to confirm appointments within 1 working day.
Once an appointment is confirmed, Prime Medicare will issue an invoice and payment link. Payment is required within the timeframe stated on the invoice. Your appointment is confirmed once payment is received in full.
If payment is not received at least 24 hours before the appointment time, the appointment may be cancelled and the slot released.
If you need to cancel or rearrange a confirmed, paid appointment, please contact us as soon as possible. Where booking and payment are processed via Prime Medicare’s clinical system, their platform terms may also apply.
• If you cancel up to 24 hours before your appointment time, you will receive a full refund.
• If you cancel within 15 minutes of payment, you will also receive a full refund (regardless of how soon the appointment is).
• If you cancel inside 24 hours of the appointment, or do not attend, you will not usually be eligible for a refund.
Rescheduling (after payment)
• You can request to reschedule, subject to availability.
• Where an appointment is rescheduled, refund eligibility (if later cancelled) is assessed against the timing of the original appointment time.
If we need to reschedule or cancel your appointment (for example due to clinician availability or a technical issue), you will be offered an alternative appointment or a full refund.
Where third-party costs have been incurred (for example, laboratory fees, courier fees, phlebotomy appointments, or home visit fees), these may be non-refundable once booked or ordered. We will make this clear in advance where relevant.
For appointment bundles and packages, the same cancellation and rescheduling approach applies to each scheduled appointment within the bundle. Unused follow-up bundle time can be refunded on request, minus an admin fee of £50, within a year of purchase.
Confidentiality and legal disclosures
We take confidentiality seriously. In some circumstances we may have a professional or legal obligation to disclose information, including following a court order, for safeguarding, or where required under the General Medical Council’s professional guidance.
This service is not suitable for emergencies. If you have severe symptoms or a mental health crisis, call 999 or use urgent services (including NHS 111).
We may use AI-enabled tools to support documentation and workflow and, where appropriate, to support decision-making and routing of queries. These do not replace clinical judgement. We take steps to protect confidentiality and comply with UK GDPR. Where AI is used, it is subject to safeguards, access controls, and clinical oversight.
For Crescent Health queries and complaints, contact: hello@crescenthealth.uk. For data queries you can also contact: info@salmanwaqar.com.
Prime Medicare Ltd is involved in clinical governance and may be involved in clinical complaints and data governance related to their platform. Prime contact details are available at primemedicareltd.com.
We use cookies to operate the site and measure usage. You can manage cookie preferences via the cookie banner.
