Book Appointment

Choose the option that best fits what you need. If you are unsure, start with a free GP Discovery Call or contact us on WhatsApp.

How It Works

Choose Your Service

Choose a service and book an appointment. If you are unsure what you need, request a free GP Discovery Call.

Receive Secure Booking & Consent Information

Bookings are scheduled through our partner, Prime Medicare, using their secure clinical system. Appointment emails, invoices, payment links, and some correspondence may come from Prime Medicare.

Appointment Confirmation

We aim to confirm appointments within 1 working day. If we cannot accommodate the time you selected, we will contact you promptly with the nearest alternatives. If we cannot offer a suitable time, there is no charge and you can cancel the request.

Consultation with a GP

Once confirmed, you will be issued an invoice and payment link. Your appointment is only confirmed once paid in full.

Follow-Up & Next Steps

Your consultation is delivered online or in person where arranged. Where clinically indicated, we can help arrange investigations and agree on a clear plan. If follow-up is needed, we will discuss options and agree on costs before proceeding.

Online appointments

Most appointments are delivered online. Our online diary is designed for online appointments and is the quickest way to book.

In-person appointments

In-clinic appointments in Birmingham and home visits within Birmingham and Solihull postcodes are available on request. Please contact us via WhatsApp or email to arrange availability, location, and the most appropriate appointment length.

Ramadan and Travel packages

Our Ramadan and Travel packages are delivered online by default. If you would prefer an in-person appointment, this can be arranged on request on selected dates.

When we may recommend seeing you in person

Occasionally, we may recommend an in-person appointment or follow-up where an examination or in-person checks are needed for safe care.

How booking and payment works

Appointments are delivered by Crescent Health and scheduled through Prime Medicare using their secure clinical and billing system.

Choose an online appointment time and submit your booking request. No payment is taken at this stage.
We aim to confirm your appointment within 1 working day. If we cannot accommodate it, we will contact you promptly with the nearest alternatives.
Once confirmed, you will bel issued with an invoice and payment link for the full amount. Payment is required within the timeframe stated on the invoice. Your appointment is confirmed once payment is received in full.
If payment is not received at least 24 hours before the appointment time, the appointment will be cancelled and the slot released.

Important note about messages and payments

Appointment emails, invoices, and payment links may come from Prime Medicare, as bookings and payments are processed through their secure system.

Free GP Discovery Call

A short, free call with a GP to help you choose the right option. This is not a triage service. If you have immediate medical concerns, use NHS 111, your local urgent care service, or 999 in an emergency.

If you need to change your appointment

If you need to rearrange your appointment or have an administrative question, please contact us via WhatsApp, email, or the contact form. See our Legal page for details on cancellations, rescheduling, and refunds.

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