February 2, 2026
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Use the Book appointment button. Appointments are delivered by Crescent Health and bookings are scheduled through Prime Medicare Ltd using their secure clinical system. Appointment emails, invoices, and payment links may come from Prime Medicare.
Booking online submits an appointment request and provisionally holds the slot you selected while we review clinician availability. We aim to confirm appointments within 1 working day. Once confirmed, Prime Medicare will issue an invoice and payment link. Payment is required within the timeframe stated on the invoice. Your appointment is confirmed once paid in full.
A brief, free call with a GP to help you choose the right option. It is not a triage or emergency service and does not replace urgent or emergency care.
Yes. Most appointments are delivered online. In-clinic appointments in Birmingham and home visits within Birmingham and Solihull postcodes are available on request on selected dates. Please contact us on WhatsApp or email to arrange
Yes. We can support UK residents and visitors with advice while travelling. Recognition of paperwork and prescriptions varies by country and local rules may change.
Yes. ID checks are required for safety, clinical governance, and fraud prevention. We will ask for photo ID for all patients for online and in-person appointments. For children, a parent or legal guardian must be present and we will also require evidence of parental responsibility (for example, a birth certificate or other formal document).
Where clinically indicated and legally feasible, we can issue private prescriptions. The consultation fee covers the clinical assessment and prescribing decision, and issuing the prescription where appropriate. The cost of medicines is separate and is set by the dispensing pharmacy.
We may use AI-enabled tools to support documentation and workflow and, where appropriate, to support decision-making and routing of queries. These tools do not replace clinical judgement. We take appropriate steps to protect confidentiality and comply with UK GDPR.
If you do not attend after you have paid, or arrive too late for us to safely deliver the consultation, you may not be eligible for a refund. See /legal#cancellations for the current cancellations, rescheduling, and refund policy.
Refund eligibility depends on timing, the service booked, and whether third-party costs have been incurred (for example, laboratory or phlebotomy fees). For bundles, unused follow-up time can be refunded on request minus an administration fee. See /legal#cancellations for details.
With your consent, we may write directly to your NHS GP or treating clinician where needed for safety and continuity of care (for example, medication changes or significant abnormal results). This clinician-facing correspondence is not produced routinely after every appointment.
If you would like a patient-tailored summary you can keep and share, you can request a Consultation Summary Letter as an add-on.
hello@crescenthealth.uk
0300 302 3922
House of Health, 90 Pope Street, Jewellery Quarter, Birmingham, B1 3BH
